Sandy interviews Arman Aygen, Business Development Manager at Witbe, a company headquartered in Paris, France, that provides user quality-measurement systems for broadband service providers delivering video, voice and data. They discussed the importance of user-centric quality measures for interactive video services, and why network performance measures are necessary but not sufficient to create a satisfactory customer experience. The interview was taped at the IPTV World Forum North America conference in Chicago, July 23, 2008.
For more information on Witbe, visit the Witbe website.
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